1111 game Responsible Gaming:
Protect yourself and your family
When gaming goes beyond entertainment and becomes a source of stress, the right information and support can help manage the situation. 1111 game believes that an informed player is the best player.
Our Commitment
1111 game has been committed from the start to creating a safe and responsible gaming environment. The protection of every member on our platform is our highest priority. We believe that gambling and betting is a form of entertainment — and that entertainment stays healthy only when it is controlled and enjoyed with awareness.
Our Terms and Conditions clearly state that opening an account by anyone under 18, or below the applicable minimum age in the relevant region, is strictly prohibited. To participate in online gaming activities in Bangladesh, you must be at least 21 years old.
We encourage every member to honestly review their own gaming behaviour. If you feel that the amount or time spent on gaming is going beyond your control, contact us immediately.
Reading our About Us page will show you that we have operated from the start with a policy of putting players' interests first.
What We Ensure
- No person under 21 is permitted to open an account, and the age verification process is strictly followed.
- Players can set deposit limits, loss limits, or session time limits on their account at any time.
- Activating the self-exclusion feature allows the account to be closed for a set period or permanently.
- If problematic gambling behaviour is identified, our support team proactively reaches out to the member concerned.
- Gaming is never presented as a source of income in any advertisement or promotional message.
- All member data is kept fully secure in accordance with our privacy policy.
- Support is available 24 hours a day, 7 days a week, in both Bengali and English.
Tools for Setting Your Own Limits
Deposit Limit
You can set how much you are allowed to deposit on a daily, weekly, or monthly basis. A reduction to this limit takes effect immediately.
Deposit ControlLoss Limit
If your losses exceed a set amount, your account automatically stops accepting bets for that period, protecting you from further financial loss.
Loss ControlSession Time Limit
Setting a limit on how long you can play in one session will automatically log you out when the time is up. This is effective in preventing excessive time spent gaming.
Time ManagementCool-Off Option
You can take a temporary break for any period from 24 hours up to 30 days. During this time you will not be able to access your account or place bets.
Temporary BreakSelf-Exclusion
You can apply to have your account closed for a period starting from 6 months, or permanently. No promotional messages or offers will be sent during self-exclusion.
Long-Term ProtectionBetting History Review
You can view the full history of all your bets, deposits, and withdrawals. Use this to understand your own patterns and evaluate how much you are playing.
TransparencyFor more details about these features, visit our FAQ page or contact us directly via 24/7 live chat.
Recognise the Warning Signs
If any one or more of the following apply to your life or the life of someone close to you, take it seriously and seek help.
Growing financial pressure
A tendency to bet more to try to recover lost money, or not having enough money for everyday expenses.
Relationships are suffering
Hiding your gaming from family or friends, lying to them, or tension in relationships.
Losing control
Wanting to stop but being unable to, or feeling restless and irritable when you do stop playing.
Impact on work or studies
Being unable to focus on work because of gaming, failing to meet responsibilities, or increased absences.
Impact on mental health
Feeling excessive distress, anger, or anxiety after losing a bet; being in a bad mood when you cannot play.
Going into debt
Borrowing money from friends or family to fund gaming, or breaking into savings.
Why Responsible Gaming Matters
Online gaming and betting is a form of entertainment that, when managed properly, can be a source of enjoyment for an adult. However, it is important to remember — there is no guarantee of winning, and mathematically, the house always has an advantage in the long run. Therefore, you should never play with savings, household budget money, or borrowed funds.
The minimum age to play at 1111 game is 21. If anyone has opened an account by concealing their age, that account and all associated winnings will be cancelled. Our verification process makes no exceptions in this regard.
We never recommend treating gaming as a source of income. Betting should be done purely for entertainment, and before every session ask yourself — "Would I be okay mentally if I lose?" If the answer is no, it is better not to play that day.
If a family member is concerned and feels that your gaming habits are going beyond your control, have an open conversation with them. Family support is the greatest strength in overcoming problematic gambling habits.
Our Privacy Policy details how we use information to run responsible gaming activities, and confirms that members' personal data is never shared with any third party.
Get Support — You Are Not Alone
Acknowledging a problem takes courage. Seek help through any of the channels below — without hesitation.
1111 game Live Chat
Our support team is available 24 hours a day, 7 days a week, in Bengali and English. Help is available for setting limits, self-exclusion, or applying to close your account.
- Instant response
- Completely confidential
- Talk in Bengali
Contact by Email
If you are not comfortable talking via live chat, you can contact us by email. We typically respond within a few hours. Contact email address:
Please include your username and a brief description of your issue in the email.
Family and Professional Counselling
Share the problem with your family — they are your closest support. Also consider speaking with a mental health professional. In Bangladesh, free or low-cost mental health counselling services are available at government hospitals and various NGOs.
- Tell your family
- Community mental health services
- Seek support from a trusted friend